OlsenDaines helped me file and complete bankruptcy. They did a verry good and professional job. I recommend this firm to everyone who needs the help of an attorney. Thank you OLSENDAINES RENEDA AND ROBERT MILLER
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OlsenDaines
Kennewick Personal Injury Lawyer — 41 Client Reviews Analyzed
4.5(41 reviews)OlsenDaines is a Personal Injury law firm in Kennewick, WA, located at 1030 N Center Pkwy #220 and reachable at +1509-302-2370. Clients have rated the firm 4.5 out of 5 across 41 public Google reviews, 29 of which include written feedback. The most recent written review is from Flo Miller on Feb 12, 2026 (118 days ago).
Owner engagement: OlsenDaines replies on 66% of visible Google reviews, and roughly 33% of those replies are at least somewhat personalized rather than fully templated — one of the 12 client-experience dimensions CrashStory's review intelligence scores. Use this as a proxy for how responsive the firm is likely to be with you.
How we compiled this: CrashStory aggregates public Google reviews, Colorado crash records from CDOT and local agencies, and firm-provided profile data. We do not endorse any firm. Review intelligence scores are derived from automated sentiment and theme analysis of public reviews — treat them as one signal among many, not a verdict.
41 reviews
Years Experience
Practice Areas
Office Location
Consultation
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OlsenDaines is a personal injury law firm serving clients in Kennewick, Washington, located at 1030 N Center Pkwy #220 99336.
Review evidence: Clients have left 41 public Google reviews averaging 4.5 out of 5, 29 of which include written feedback. CrashStory scores 12 client-experience dimensions across this review corpus — compare side-by-side with other Kennewick, Washington firms before you decide.
Quick signals: the Google Business profile for this firm is verified; 5 photos are public on Google; contact the firm to ask about consultation fees.
Contact OlsenDaines at (509) 302-2370 or visit olsendaines.com for a free case review.
41 public reviews and 29 written reviews.
Most recent written review from Flo Miller: Feb 12, 2026 (118 days ago)
Compare this recency with the other firms you are considering, not just the star rating.
Replies on 66% of reviews
Most replies are brief or templated, so review text matters more than response style when comparing firms.
Most recent written review from Flo Miller: Feb 12, 2026 (118 days ago)
CrashStory does not yet have enough structured review evidence on this firm to call out consistent strengths with confidence.
18 responses appear boilerplate. Use the recent written reviews below to judge whether the service experience itself still looks strong.
The newest written review in this dataset is from Feb 12, 2026 (118 days ago). Compare that recency with the other firms you are considering.
OlsenDaines helped me file and complete bankruptcy. They did a verry good and professional job. I recommend this firm to everyone who needs the help of an attorney. Thank you OLSENDAINES RENEDA AND ROBERT MILLER
I hired OlsenDaines for my bankruptcy case in 2025. I would not recommend them, after my experience. TL;DR: My lack of confidence in OlsenDaines' data management and organization, as well as staff training and communication, is why I can't recommend them. Your priorities may be different than mine, so here's a breakdown. __The Good:__ They allow you to pay in installments. Total cost was in line with the standard/average (just over $2,000). The lawyer himself was competent, attentive, and personable. We only met once (to review and sign documents), and he ensured that documentation was comprehensive and that I knew what to expect. There was follow-up after the trustee meeting, so I didn't have to wonder. __The Bad:__ I've never dealt with a more chaotic and incompetent office staff. I started off with one assistant (who requested a specific set of documents from me), then a month later was handed off to someone who appears to be disconnected from the process entirely. This person was unable to track what items I'd sent and which I needed to send. Every few weeks, they'd email saying they needed something which I'd already sent. When I pushed back, they'd say they needed something else, totally different, now. They'd ask for things that didn't apply to my case, I'd explain why I couldn't provide those, they'd say OK....then 3 weeks later ask for that same thing. They didn't understand what they were asking for, or why. "The lady who does our filing said so" was the answer on more than one occassion. This meant that I was repeatedly forced to do work they could (and should) have done, like list out every paystub I submitted to them on a spreadsheet, which it turns out they didn't actually need. Even after I paid in full and submitted all the documents requested, they delayed filing and continued to ask me to submit more things (including items I'd already submitted). So apparently the person asking for sensitive personal information didn't have visibility into the data they'd already collected. If they don't have established processes and tools to manage my data, I assume they also aren't protecting it. I was handed off to yet another person after the filing, to sign paperwork. And yet *another* person sent me an update on the case and asked me to leave a review. None of these individuals are who I spoke with initially on the phone, when I hired OlsenDaines. None of them explained why I was being handed off to them. And none of them laid out what to expect from their office during the process--so each handoff was a worrying surprise.
Great Company with an amazing staff. They made everything so easy with prompt responses every time. Online portal to upload documents. Ella did an amazing job guiding me through all the paperwork I needed to submit. Law can be very intimidating but at OlsenDaines they strike to put you at ease and assure results for your particular situation. Meeting with Tim was also a very pleasant experience. Highly recommend the Law Firm.
1030 N Center Pkwy #220, Kennewick, WA 99336
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Most recent written review from Flo Miller: Apr 24, 2026 (47 days ago)
Written Reviews
10
Average Rating
4.60
Reviews (30d)
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Reviews (90d)
10
Older Archive
10
Assigned Tags (4)
Showing 10 of 10 written reviews.
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Reviews older than 30 days are kept available in pages of 12.
Flo Miller
Personal Injury
Unknown
OlsenDaines helped me file and complete bankruptcy. They did a verry good and professional job. I recommend this firm to everyone who needs the help of an attorney. Thank you OLSENDAINES RENEDA AND ROBERT MILLER
Beth W
Personal Injury
Unknown
I hired OlsenDaines for my bankruptcy case in 2025. I would not recommend them, after my experience. TL;DR: My lack of confidence in OlsenDaines' data management and organization, as well as staff training and communication, is why I can't recommend them. Your priorities may be different than mine, so here's a breakdown. __The Good:__ They allow you to pay in installments. Total cost was in line with the standard/average (just over $2,000). The lawyer himself was competent, attentive, and personable. We only met once (to review and sign documents), and he ensured that documentation was comprehensive and that I knew what to expect. There was follow-up after the trustee meeting, so I didn't have to wonder. __The Bad:__ I've never dealt with a more chaotic and incompetent office staff. I started off with one assistant (who requested a specific set of documents from me), then a month later was handed off to someone who appears to be disconnected from the process entirely. This person was unable to track what items I'd sent and which I needed to send. Every few weeks, they'd email saying they needed something which I'd already sent. When I pushed back, they'd say they needed something else, totally different, now. They'd ask for things that didn't apply to my case, I'd explain why I couldn't provide those, they'd say OK....then 3 weeks later ask for that same thing. They didn't understand what they were asking for, or why. "The lady who does our filing said so" was the answer on more than one occassion. This meant that I was repeatedly forced to do work they could (and should) have done, like list out every paystub I submitted to them on a spreadsheet, which it turns out they didn't actually need. Even after I paid in full and submitted all the documents requested, they delayed filing and continued to ask me to submit more things (including items I'd already submitted). So apparently the person asking for sensitive personal information didn't have visibility into the data they'd already collected. If they don't have established processes and tools to manage my data, I assume they also aren't protecting it. I was handed off to yet another person after the filing, to sign paperwork. And yet *another* person sent me an update on the case and asked me to leave a review. None of these individuals are who I spoke with initially on the phone, when I hired OlsenDaines. None of them explained why I was being handed off to them. And none of them laid out what to expect from their office during the process--so each handoff was a worrying surprise.
Engjell Vrapi
Personal Injury
Unknown
Great Company with an amazing staff. They made everything so easy with prompt responses every time. Online portal to upload documents. Ella did an amazing job guiding me through all the paperwork I needed to submit. Law can be very intimidating but at OlsenDaines they strike to put you at ease and assure results for your particular situation. Meeting with Tim was also a very pleasant experience. Highly recommend the Law Firm.
Jess Gaiser
Personal Injury
Unknown
Everyone there is extremely classy and the paralegal Ella was a huge help!
Viki Smithburg
Personal Injury
Unknown
Professional staff. No rush!
Molly K
Personal Injury
Unknown
Good experience with the staff. I would recommend them.
TAarmada con
Personal Injury
Unknown
Really nice place, went for an interview for a company, the room we went to TV didn't work for a video, and we used some markers for white board and all 6 of markers were dried out, but good people work here
Anji Morgan
Personal Injury
Unknown
Very nice and Mr. Coleman made my 1st experience comfortable and he is very knowledgeable
Austin Snyder
Personal Injury
Unknown
Absolutely LOVED working with this firm. Everyone was incredibly easy to work with a friendly. They made sure to clearly explain the entire process and made sure my wife and I had a clear understanding of it. Always got back to me with questions regardless of how obvious the answer seemed. I recommend this firm to anyone who could use their services!!!
Becky Cantu
Personal Injury
Unknown
Great attorney
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