I was represented by this firm after being hit as a pedestrian. While I’m grateful my injuries were not worse, I did feel that my case didn’t receive much attention because it wasn’t a “big” injury claim. Communication was a major issue for me. I was told up front that the process would be explained clearly and that I’d receive regular updates, but I often had to reach out first just to understand where things stood. When we did speak, I sometimes felt dismissed rather than supported, especially when I was still dealing with the physical and emotional impact of the accident. I understand every firm has its own process and priorities, and I’m sure they do good work for many clients. Unfortunately, my experience left me feeling unheard and not fully represented. I hope this feedback helps both the firm and anyone considering their services.
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